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Shipping & Returns

Shipping Policy

Thank you for choosing Asana Shea for your skincare needs. Below is our shipping policy to guide you through the process:

  1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or promotional periods.

  2. Shipping Methods: We offer several shipping options to meet your needs, including standard, expedited, and express shipping. The available methods will be displayed at checkout, along with estimated delivery times and costs.

  3. Domestic Shipping (within Sweden): Once your order has been processed, it will be shipped via our chosen carrier. Domestic orders typically arrive within 1-3 business days, depending on your location and selected shipping method.

  4. International Shipping: We also ship internationally to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our control. Delivery times for international orders vary depending on the destination and chosen shipping method.

  5. Shipping Confirmation and Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

  6. Shipping Costs: Shipping costs are calculated based on the weight of your order, shipping method selected, and destination. You can view the shipping costs for your order at checkout before completing your purchase.

  7. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid any delivery delays or returned packages. We are not responsible for lost or undelivered packages due to incorrect addresses provided by the customer.

  8. Shipping Delays: While we strive to deliver your order in a timely manner, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us by email. Thank you for choosing AsanaShea for your skincare needs!

Return & Exchange Policy

At Asana Shea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines for returns and exchanges:

  1. Eligibility:

    • Items must be returned within 30 days of the delivery date.

    • Products must be unused, unopened, and in their original packaging to be eligible for a refund or exchange.

    • We do not accept returns or exchanges for items that have been opened or used, unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return or exchange, please contact our customer service team at hello@asanashea.com with your order number and reason for return.

    • Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions on how to return the item(s).

  3. Refunds:

    • Refunds will be issued to the original payment method used for the purchase, minus any shipping charges (if applicable).

    • Please allow 5-7 business days for the refund to be processed and reflected in your account after we receive the returned item(s).

  4. Exchanges:

    • If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting us for a return authorization.

    • Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.

    • We will replace the item(s) free of charge or issue a full refund, including any shipping charges incurred.

  6. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.

    • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us.

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Thank you for choosing Asana Shea!

Privacy & Safety

At Asana Shea, we are committed to protecting your privacy and ensuring the safety and security of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our store.​

  1. Information Collection: We collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or sign up for our newsletter. We may also collect non-personal information, such as your IP address and browser type, for analytical purposes.

  2. Information Use: We use your personal information to process orders, communicate with you about your order status, and provide customer support. With your consent, we may also send you promotional emails about new products, special offers, or other updates related to our brand.

  3. Information Sharing: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

  4. Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology.

  5. Cookies: We use cookies to enhance your browsing experience and gather information about website traffic and usage patterns. You can choose to disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.

  6. Children's Privacy: Our website is not directed at children under the age of 15, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child under 15, please contact us immediately so that we can take appropriate action.

  7. Policy Updates: We may update our Privacy and Safety Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

  8. Contact Us: If you have any questions or concerns about our Privacy and Safety Policy, or if you would like to access, correct, or delete any personal information we have about you, please contact us at hello@asanashea.com
    By using our website and providing your personal information, you consent to the collection and use of information as outlined in this Privacy and Safety Policy.

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