Política de reembolso

30-day free returns
You have 30 days after receiving your order to request a return. Returns are free: we'll email you a prepaid return shipping label to download and print.

To be eligible for a return, your item must be unopened and unused, in its original packaging. You'll also need the receipt or proof of purchase.

How to return
To start a return, contact us at hello@asanashea.com. Once your return is accepted, we'll send you the free return label and instructions. Returns are sent to:
Asana Shea AB, Älggatan 18C, 216 13 Limhamn, Sweden
Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when you receive it and contact us right away if an item is defective, damaged or wrong, so we can make it right.

Exceptions
For hygiene reasons, skincare products that have been opened or used cannot be returned unless they are defective. Gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you also have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unopened and unused, in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return and whether the refund is approved. Approved refunds are issued to your original payment method within 14 days. Your bank or card company may need a few extra days to post it.
Questions? Contact us at hello@asanashea.com.